Design and Evaluation of an AI-Assisted Digital KPI Information System for Employee Performance Monitoring and Recommendation

Abstract

Manual and fragmented KPI-based evaluation often weakens employee performance monitoring by causing delays, input errors, and inconsistent interpretation. This study addresses that problem by designing and evaluating an AI-assisted digital KPI information system that integrates competency assessment, digital KPI records, performance scoring, dashboard-based monitoring, and recommendation support in a single environment. The study contributes by transforming the conventional competency–KPI–performance framework into an operational decision-support artifact with embedded AI classification. Using a prototype-based approach, the system was evaluated with a structured dataset of 340 employee-year records from 2021–2025. Three machine learning models were compared for classifying employee performance into High, Moderate, and Low categories. The results show that the system is functionally feasible and usable for KPI-based performance monitoring, while Random Forest achieved the best classification performance with 0.9853 accuracy and 0.9852 F1-score. The findings indicate that the proposed system can improve the structure of digital KPI monitoring and provide AI-assisted support for managerial review and follow-up actions. The study contributes theoretically by extending KPI-based performance management into an intelligent information system context and practically by offering a feasible model for organizations operating under limited implementation conditions.