International Journal of Information System and Innovation Management (IJISIM)

Reimagining Healthcare Service Quality: A SERVQUAL-Based Analysis of Patient Satisfaction

Mirnawati Mirnawati — 2026-07-05

Delivering patient-centered healthcare services requires continuous innovation in service quality management, particularly in primary healthcare institutions facing increasing service demand and resource constraints. This study aims to reimagine healthcare service quality by examining how the five SERVQUAL dimensions contribute to patient satisfaction at the Tembilahan City Community Health Center, Indragiri Hilir Regency. A qualitative field research design was employed using direct observation, semi-structured interviews, and document analysis to capture the perspectives of healthcare providers and patients. The findings reveal that the health center demonstrates satisfactory performance across the dimensions of tangibles, reliability, responsiveness, assurance, and empathy, indicating a generally positive level of patient satisfaction. Nevertheless, several structural and operational challenges remain, including inadequate facilities, high patient volumes, shortages of human resources, and inefficiencies in administrative services, which limit the delivery of fully patient-centered care. The study contributes by providing a SERVQUAL-based qualitative evaluation that identifies priority areas for service innovation in primary healthcare. These findings offer practical insights for healthcare managers and policymakers in designing strategies to strengthen service quality and improve patient satisfaction in community health centers.

The Impact of Fear of Missing Out (FoMO) and Materialism on Financial Stress Among Students at Public Universities: The Moderating Role of Religiosity

Ratna Nurani — 2026-07-06

This study aims to examine the effects of Fear of Missing Out (FOMO) and materialism on college students’ financial stress and to analyze the moderating role of religiosity in these relationships. The study was motivated by the increasing influence of digital lifestyles and consumerist behavior among college students, as well as the limited empirical studies integrating psychological and spiritual factors into a comprehensive framework. A quantitative approach was employed involving 200 students from a state university in Pekanbaru City selected through purposive sampling. Data were collected using a structured questionnaire based on a Likert scale and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings reveal that FOMO and materialism have a positive and significant effect on students’ financial stress, indicating that higher levels of social comparison and material-oriented values contribute to greater financial pressure. Furthermore, religiosity moderates the effects of FOMO and materialism by weakening their influence on financial stress. These results suggest that psychological factors play a dominant role in generating financial stress, while religiosity serves as a coping mechanism that helps students manage financial challenges. This study contributes to the financial psychology literature by integrating behavioral, cognitive, and spiritual dimensions and offers practical implications for value-based financial literacy and responsible consumer behavior among students.

Strategies for Transforming Waste into Creative Business Opportunities from a Circular Economy Perspective in Indonesia

Risky Shalsabila — 2026-07-06

The shift from a linear to a circular economic model demands innovation in waste management. This article analyzes the potential of waste as raw material for creative industries in Indonesia. By using a descriptive qualitative approach based on a literature review of various research journals, it was found that the integration of circular economy principles through product innovation, resource efficiency, and strengthening community institutions such as the Waste Bank was able to create significant added economic value. The analysis results show that the recycling and product innovation variables contribute 98.3% to the successful implementation of a circular economy. This article recommends strengthening Extended Producer Responsibility (EPR) regulations and market education

The Urgency of The Entrepreneurial Spirit among Young Generation

Klarista Yumaristi Ngode — 2026-07-07

This article examines the urgency and importance of entrepreneurship education to overcome unemployment and poverty in Indonesia. One of the population problems in Indonesia is the still high unemployment and poverty rates. Various efforts to reduce unemployment and poverty have also been made by the Indonesian government, but the results have not been significant enough. Therefore, various efforts are needed to develop the entrepreneurial spirit among the Indonesian people. One of the efforts is to promote and organize entrepreneurship education. The development of digital technology has brought significant transformation in the world of entrepreneurship, opening up more inclusive and flexible business opportunities. This article discusses the importance of fostering an entrepreneurial spirit in the digital era, especially among the younger generation who actively use technology. An entrepreneurial spirit that includes the courage to take risks, the ability to innovate, and the readiness to adapt is key to facing modern business challenges.

Innovation in Sustainable Consumption: Exploring the Popularity of Thrifting among College Students in Indonesia

Grace Monika Mei Corebima — 2026-07-07

The growing popularity of thrifting among college students reflects a significant shift in consumer behavior toward more sustainable and innovative consumption practices. Once associated primarily with financial limitations, thrifting has evolved into a lifestyle that combines affordability, self-expression, environmental awareness, and digital engagement. This study aims to explore college students' perspectives on the thrifting phenomenon, identify the factors driving its increasing popularity, examine the main motivations underlying thrift shopping, and analyze the perceived quality and implications of using second-hand clothing. A qualitative descriptive approach was employed through a systematic literature review of scholarly articles, books, industry reports, and credible online sources related to sustainable fashion, circular economy, and consumer behavior. The collected data were analyzed using qualitative content analysis involving data reduction, thematic categorization, and interpretation. The findings reveal that students perceive thrifting as an innovative form of sustainable consumption that enables smart financial management, promotes individuality through unique fashion choices, and supports environmental sustainability by extending the lifecycle of clothing. The rapid growth of digital platforms, social media marketing, and access to affordable branded and vintage products further accelerate the adoption of thrifting among young consumers. Although concerns regarding hygiene and product safety remain, these challenges can be minimized through appropriate cleaning and sterilization practices. This study concludes that thrifting represents more than an economical shopping alternative; it is an innovation in sustainable consumption that integrates economic value, social identity, environmental responsibility, and digital culture. The findings contribute to the growing literature on sustainable fashion and provide practical insights for policymakers, educational institutions, and fashion industry stakeholders in promoting responsible consumption among younger generations.