Training to Improve the Quality of Outpatient Services at X Hospital Through an Analysis Integrating Servqual and Importance-Performance Analysis (IPA) in 2025. ARSY [Internet]. 13 Juli 2026 [dikutip 29 Juli 2026];7(2):530-6. Tersedia pada: https://journal.al-matani.com/index.php/arsy/article/view/2718