“Training to Improve the Quality of Outpatient Services at X Hospital Through an Analysis Integrating Servqual and Importance-Performance Analysis (IPA) in 2025”. ARSY : Jurnal Aplikasi Riset kepada Masyarakat, vol. 7, no. 2, Juli 2026, hlm. 530-6, https://doi.org/10.55583/arsy.v7i2.2718.