Analisis Unsur Manajemen Pemeliharaan Sarana Dan Prasarana di Rumah Sakit Pekanbaru Medical Center (PMC) Kota Pekanbaru

Abstract

Management is an inevitable need as a tool, technique and method in activities to facilitate the achievement of human goals in the organization. maintenance management consists of important elements, namely facilities (machines), replacement components or spare parts (materials), maintenance costs (money), planning maintenance activities (method), and maintenance executors (man) who interact in maintenance activities. The purpose of the study was to determine the elements of Facilities and Infrastructure Maintenance Management at Pekanbaru Medical Center (PMC) Hospital, Pekanbaru City, using qualitative methods with a case study approach, where this research is used to investigate and understand an event or problem through in-depth interviews and observations. The informants in this study were 4 people consisting of the head of IPSRS, 2 IPSRS technicians, and HRD and general managers. The results showed that human resources in the IPSRS unit are not sufficient with the existing workload and lack of training for human resources and IPSRS officers are not consistent in the use of PPE, there is already a special budget to support maintenance, there is already an SOP but the work methods of IPSRS officers do not run according to the SOP, spare parts are not all in the logistics, the workshop is less extensive. It is hoped that there will be additional training to increase knowledge about the maintenance of facilities and infrastructure so that if there are more complex problems IPSRS officers are able to fix it.

 Keywords  : wayfinding, patient, visitor, Hospital