Public Service: Health Service Satisfaction at Dumai City Hospital
DOI:
https://doi.org/10.55583/invest.v4i2.553Keywords:
Public Service, Hospital, SatisfactionAbstract
Dumai City Hospital activities center on community satisfaction. Improving the quality of health services is accomplished by enhancing the elements whose goal is to promote patient satisfaction. Several issues were discovered throughout its deployment, which became essential notes in carrying out its community activities. As a result, the purpose of this research is to examine service implementation, community satisfaction, and the effect of service on community satisfaction at the Dumai City Hospital. The study used a quantitative technique with 164 respondents and data analysis, especially descriptive statistics. The study's findings revealed that there was an impact of service on community satisfaction at the Dumai City Hospital. The advice given is to enhance the guaranteed waiting time for services that will be provided to patients, particularly in the acts of doctors at the Outpatient Polyclinic, in order to prevent complaints from the public due to the long wait to be serviced by a doctor. Furthermore, continue to enhance the skills of all staff so that they can better serve the community.
References
Afrizal, D. (2020). E- Government Service Review In Dumai City Indonesia : ( Conceptual Paper ). Jurnal Niara, 13(1), 260–267.
Afrizal, D., & Sahuri, C. (2012). Analisis Manajemen Pelayanan Publik. Jurnal Administrasi Pembangunan, 1(1), 47–50.
Dedi Iswandi. (2021, April). “Keluarga Pasien Mengamuk Di RSUD Dumai, Terkait Buruknya Pelayanan.”Www.SeRiau.Com. https://seriau.com/mobile/detailberita/42215/daerah/dumai/keluarga-pasien-mengamuk-di-rsud-dumai-terkait-buruknya-pelayanan
Hanafi, M. A. O., & Fadilah, P. (2017). Quantitative Data Analysis: Choosing Between SPSS, PLS and AMOS in Social Science Research. International Interdisciplinary Journal of Scientific Research, 3(1), 14–25.
Hildawati, H., & Afrizal, D. (2021). Kepuasan Masyarakat Terhadap Pelaksanaan Program Corporate Social Responsibility (CSR) PT. PERTAMINA RU II Dumai. Jurnal Ilmu Administrasi Negara, 19(2), 60–74.
Hildawati, H., Suri, D. M., Afrizal, D., & Erlianti, D. (2022). Evaluasi Kualitas Pelayanan RSUD Kota Dumai Terhadap Pengguna Kartu BPJS Kesehatan Menggunakan Indeks Kepuasan Masyarakat. Publika, 8(2), 224–239. https://doi.org/10.25299/jiap.2022.vol8(2).10577
Natawirarindry, C., Gasong, D. N., & Feirenz, A. D. (2022). Tingkat Kepuasan Pasien Rawat Inap Terhadap Kinerja Perawat Selama Masa Pandemi COVID-19 Di Rumah Sakit Umum Elim Rantepao, Kabupaten Toraja Utara, Sulawesi Selatan. J Urnal Keperawatan Muhammadiyah Alamat, 7(1), 240–250.
Online, R. S. (2021). Rumah Sakit Online. Kementerian Kesehatan Republik Indonesia. https://sirs.kemkes.go.id/fo/home/profile_rs/1473013
Sugiyono. (2012). Metode Penelitian Bisnis. Alfabeta.
Tanjung, I. (2023, January 17). Pasien RSUD Dumai Marah-marah Merasa Ditelantarkan, Wali Kota: Itu Rekayasa Keluarga Pasien. Kompas.Com. https://regional.kompas.com/read/2023/01/17/173731378/pasien-rsud-dumai-marah-marah-merasa-ditelantarkan-wali-kota-itu-rekayasa?page=all
Tjiptono, F. (2017). Manajemen Jasa. Andi Offset.
Widiasari, W., Handiyani, H., & Novieastari, E. (2019). Kepuasan Pasien Terhadap Penerapan Keselamatan Pasien Di Rumah Sakit. Jurnal Keperawatan Indonesia, 22(1), 43–52. https://doi.org/10.7454/jki.v22i1.615
Widya Astari, D., Noviantani, A., & Simanjuntak, R. (2021). Kepuasan Pasien terhadap Mutu Pelayanan Keperawatan di Era Pandemi Covid-19 di Rumah Sakit Mata Cicendo. Journal of Hospital Accreditation, 03(1), 34–38. http://jha.mutupelayanankesehatan.net/index.php/JHA/article/view/79
Wiguna, N. S., & Gunawan, E. (2022). Analisa Tingkat Kepuasan Pasien Di Tempat Pendaftaran Rawat Jalan Rumah Sakit Umum Daerah Siti Aisyah Lubuklinggau. Jurnal Ilmiah Indonesia, 2(2), 275–280.
Wijayanta, S., Fahyudi, A., & Ginanjar, R. (2022). Evaluasi Implementasi Sistem Informasi Manajemen Rumah Sakit (SIMRS) di Pelayanan Rawat Jalan RSUD dr. Gondo Suwarno Ungaran Menggunakan Metode Unified Theory of Acceptance and Use of Technology (UTAUT). Jurnal Rekam Medis Dan Informasi Kesehatan, 5(1), 12–22. https://doi.org/10.31983/jrmik.v4i2.8277
Wowor, J., Rumayar, A. A., & Maramis, F. R. R. (2019). Hubungan Antara Mutu Jasa Pelayanan Kesehatan Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit Cantia Tompaso Baru. Kesmas, 8(6), 560–567.
Afrizal, D. (2020). E- Government Service Review In Dumai City Indonesia : ( Conceptual Paper ). Jurnal Niara, 13(1), 260–267.
Afrizal, D., & Sahuri, C. (2012). Analisis Manajemen Pelayanan Publik. Jurnal Administrasi Pembangunan, 1(1), 47–50.
Dedi Iswandi. (2021, April). “Keluarga Pasien Mengamuk Di RSUD Dumai, Terkait Buruknya Pelayanan.” Www.SeRiau.Com. https://seriau.com/mobile/detailberita/42215/daerah/dumai/keluarga-pasien-mengamuk-di-rsud-dumai-terkait-buruknya-pelayanan
Hanafi, M. A. O., & Fadilah, P. (2017). Quantitative Data Analysis: Choosing Between SPSS, PLS and AMOS in Social Science Research. International Interdisciplinary Journal of Scientific Research, 3(1), 14–25.
Hildawati, H., & Afrizal, D. (2021). Kepuasan Masyarakat Terhadap Pelaksanaan Program Corporate Social Responsibility (CSR) PT. PERTAMINA RU II Dumai. Jurnal Ilmu Administrasi Negara, 19(2), 60–74.
Hildawati, H., Suri, D. M., Afrizal, D., & Erlianti, D. (2022). Evaluasi Kualitas Pelayanan RSUD Kota Dumai Terhadap Pengguna Kartu BPJS Kesehatan Menggunakan Indeks Kepuasan Masyarakat. Publika, 8(2), 224–239. https://doi.org/10.25299/jiap.2022.vol8(2).10577
Natawirarindry, C., Gasong, D. N., & Feirenz, A. D. (2022). Tingkat Kepuasan Pasien Rawat Inap Terhadap Kinerja Perawat Selama Masa Pandemi COVID-19 Di Rumah Sakit Umum Elim Rantepao, Kabupaten Toraja Utara, Sulawesi Selatan. J Urnal Keperawatan Muhammadiyah Alamat, 7(1), 240–250.
Online, R. S. (2021). Rumah Sakit Online. Kementerian Kesehatan Republik Indonesia. https://sirs.kemkes.go.id/fo/home/profile_rs/1473013
Sugiyono. (2012). Metode Penelitian Bisnis. Alfabeta.
Tanjung, I. (2023, January 17). Pasien RSUD Dumai Marah-marah Merasa Ditelantarkan, Wali Kota: Itu Rekayasa Keluarga Pasien. Kompas.Com. https://regional.kompas.com/read/2023/01/17/173731378/pasien-rsud-dumai-marah-marah-merasa-ditelantarkan-wali-kota-itu-rekayasa?page=all
Tjiptono, F. (2017). Manajemen Jasa. Andi Offset.
Widiasari, W., Handiyani, H., & Novieastari, E. (2019). Kepuasan Pasien Terhadap Penerapan Keselamatan Pasien Di Rumah Sakit. Jurnal Keperawatan Indonesia, 22(1), 43–52. https://doi.org/10.7454/jki.v22i1.615
Widya Astari, D., Noviantani, A., & Simanjuntak, R. (2021). Kepuasan Pasien terhadap Mutu Pelayanan Keperawatan di Era Pandemi Covid-19 di Rumah Sakit Mata Cicendo. Journal of Hospital Accreditation, 03(1), 34–38. http://jha.mutupelayanankesehatan.net/index.php/JHA/article/view/79
Wiguna, N. S., & Gunawan, E. (2022). Analisa Tingkat Kepuasan Pasien Di Tempat Pendaftaran Rawat Jalan Rumah Sakit Umum Daerah Siti Aisyah Lubuklinggau. Jurnal Ilmiah Indonesia, 2(2), 275–280.
Wijayanta, S., Fahyudi, A., & Ginanjar, R. (2022). Evaluasi Implementasi Sistem Informasi Manajemen Rumah Sakit (SIMRS) di Pelayanan Rawat Jalan RSUD dr. Gondo Suwarno Ungaran Menggunakan Metode Unified Theory of Acceptance and Use of Technology (UTAUT). Jurnal Rekam Medis Dan Informasi Kesehatan, 5(1), 12–22. https://doi.org/10.31983/jrmik.v4i2.8277
Wowor, J., Rumayar, A. A., & Maramis, F. R. R. (2019). Hubungan Antara Mutu Jasa Pelayanan Kesehatan Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit Cantia Tompaso Baru. Kesmas, 8(6), 560–567.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 E Maznah Hijeriah, Dila Erlianti, Fara Shaliza, Sofyan Sofyan, Dedy Afrizal
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
